Solomon IT - Contact Us for Your IT Needs

Your Guide to Managed IT Services in Knoxville and Beyond

We're a trusted Managed IT Services provider based in Oak Ridge, TN, proudly serving businesses in Knoxville, Sevier County, the Eastern U.S., and nationwide. With a remarkable 96% client retention rate, our mission is simple: to act as your virtual IT department, ensuring seamless operations, robust security, and strategic growth. Whether you're navigating cybersecurity threats, AI integration, or compliance challenges, our expert engineers—far more than just technicians—deliver agile solutions that keep your business running like a cheetah on the hunt or a hummingbird in flight. Below, we've answered the most common questions to help you get started. If you need more details, reach out via our contact form.

 1. What is Solomon IT, and what makes us different?

Solomon IT is a full-service Managed IT provider dedicated to long-term client success. Unlike traditional IT firms that treat you as just another ticket, we become your extended team—handling everything from daily help desk support to high-level virtual CIO and CISO advisory. What sets us apart? Our deep expertise in emerging tech like AI (beyond basics like ChatGPT; we understand its business risks and rewards), a client-first philosophy that prioritizes retention over constant sales, and a commitment to innovative, tested tools tailored to your needs. Founded in Oak Ridge, TN, we've built a reputation for reliability in fast-paced environments.

 2. What services does Solomon IT offer?

We provide end-to-end IT solutions designed for efficiency and security:

- Managed IT Support: Proactive monitoring, help desk services, and infrastructure management to minimize downtime.

- Cybersecurity: Comprehensive protection including vulnerability assessments, penetration testing, phishing simulations, anti-spam tools, and 24/7 security operations.

- Compliance & Governance: Expert guidance on standards like CMMC, HIPAA, NIST, and PCI to keep you audit-ready.

- Backup & Disaster Recovery: Reliable data protection with quick restoration to safeguard against losses.

- Virtual CIO/CISO Services: Strategic consulting on IT trends, AI adoption, and risk management.

- Specialized Offerings: Managed print services, cybersecurity training, and custom projects for scalability.

Our services are scalable for small businesses in Knoxville to enterprises across the Eastern U.S., ensuring you stay agile amid digital evolution.

 3. Who do you serve, and where do you operate?

We partner with forward-thinking businesses in industries like healthcare, finance, manufacturing, and tech startups—anywhere IT reliability drives success. Our core service area includes Knoxville and Sevier County, but we extend support throughout Tennessee, the Eastern U.S., and remotely nationwide. No matter your location, our remote monitoring and virtual support keep you connected without borders.

 4. How does your pricing work, and is there a free consultation?

Our pricing is transparent and customized—no one-size-fits-all contracts. We offer flexible managed service plans based on your business size, needs, and goals, starting with a no-obligation assessment. Yes, we provide free initial consultations to evaluate your IT setup, identify vulnerabilities, and outline a tailored roadmap. Contact us to schedule yours today!

 5. How do I get started with Solomon IT or contact your team?

Getting started is easy: Visit solomonITC.com and fill out our quick contact form with your business details and challenges. We'll respond within one business day to discuss next steps. For urgent issues, our help desk is available via phone or email during support hours (details provided post-signup). We're here to make IT hassle-free—let's chat about powering your success.

 6. Why choose Solomon IT for AI and cybersecurity in a changing world?

In an era where AI promises efficiency but poses new threats, our engineers specialize in balanced implementation—harnessing tools like Microsoft Copilot while fortifying against risks. Paired with our cybersecurity suite, we address your weakest links proactively, ensuring compliance and peace of mind. Clients rave about our rapid response times and 96% retention, proving we deliver results that last.

 Have more questions? Our team is just a click away. At Solomon IT, we're not just fixing problems—we're fueling your future.