Solomon IT FAQs | Managed IT Services Knoxville, Oak Ridge & East Tennessee

How much service time is needed?

• Service time depends on your IT footprint, support level needed, and complexity of your environment.

• At Solomon IT we emphasize proactive prevention, so most issues are identified and resolved before they become problems.

• Our average response time is approximately 6.8 minutes.

• We handle the majority of work remotely (80-90%) while offering on-site support in East Tennessee and nationwide when required.

• Many clients choose our recurring managed plans that include predictable hours plus flexible after-hours coverage options.

Does the number of users my company has matter?

• We count all users, workstations, and mobile devices that access your systems.

• Solomon IT offers flexible per-user or per-device pricing tailored to your exact environment and growth plans.

• Our transparent model ensures you only pay for what you need while receiving enterprise-grade protection, monitoring, and responsive local support.

How many servers does my business have or need?

• Server needs depend on data volume, compliance requirements (HIPAA, CMMC, NIST, PCI), and whether you prefer on-premise, cloud, or hybrid infrastructure.

• Solomon IT designs, maintains, and optimizes server environments with a focus on security, performance, and cost efficiency.

• We help right-size your infrastructure and offer leasing-style programs that spread costs predictably.

How much data does my business work with?

• Data volume drives backup, storage, and recovery requirements.

• Solomon IT implements robust backup and disaster recovery solutions including air-gapped systems, off-site retention, in-transit encryption, and rapid virtualization (often under 1–2 hours).

• We ensure your business can continue operating even during hardware failures or incidents.

What services & improvements will I need?

• Common needs include infrastructure management, secure networking, advanced cybersecurity (EDR, SIEM, MDR/SOC), unified communications, vCIO/vCISO strategic guidance, and compliance support.

• Solomon IT acts as your proactive virtual IT department, helping with onboarding, technology upgrades, and long-term planning so your business can grow smoothly.

What should I expect in terms of pricing?

• Solomon IT uses clear, transparent tiered pricing aligned with your needs:

  • Preventative tier — Monitoring, alerting, and basic cybersecurity with hourly response for issues.

  • Proactive tier — Includes limited troubleshooting hours, user support, and after-hours options.

  • Full Managed tier — Comprehensive coverage including all devices, vCIO/vCISO guidance, compliance support, and 24/7 peace of mind.

• Pricing is predictable and tailored; we discuss exact scope during your free IT assessment.

Anything else I should consider?

• Security is always the top priority. Solomon IT recommends and delivers: EDR (required by most cyber insurance), anti-phishing training and simulation, MDR/SOC monitoring, firewall management with IDS/IPS, geo-filtering, and strong backup/disaster recovery with clear SLAs.

• We treat your IT like our own — proactive, secure, and built for the long term with a 96% client retention rate.

• Just as you would interview a new team member, we encourage you to speak with us, review case studies, and see client stories from East Tennessee businesses.